FAQ's
Here you'll find answers on frequently asked questions. Don't hesitate to send us a message if you don't find the answers to your questions.
most asked questions
How long will delivery take?
We strive to send your order withing 3-5 working days. Delivery will depend on the delivery company.
can i return my order?
You can return your order within 14 days in original state with all labels still attached to the item(s). However personalized items CAN'T be returned.
Where is your store located?
VERT91 essentiel is an online webshop located in the Netherlands. We don't have a physical store (yet).
GENERAL TERMS&CONDITIONs
Terms and Conditions
Welcome to our website! By making a purchase, you agree to the following terms and conditions. These terms apply to all products sold through our website.
1. Return Policy
We understand that sometimes you may need to return a product. Therefore, we offer a 14-day return period from the date you receive your order. This means you have the right to return your order within 14 days after receipt, without providing any reason.
Return Conditions:
• The bag must be in its original condition, unused, and with all labels and packaging intact.
• Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival.
• Returns must be initiated within the 14-day return period via our returns portal or by contacting our customer service.
2. Personalized Items Exception
Please note that personalized products (such as bags with embroidered initials, names, or other custom designs) cannot be returned, unless the item is defective or damaged upon arrival. Personalized products are made specifically for you and cannot be resold.
Damaged or Defective Products:
• If you receive a damaged or defective personalized item, please notify us within 14 days of receiving it. We will offer a free exchange or a full refund for the product.
3. Refunds
Once your return has been received and approved, the purchase amount will be refunded to the original payment method within 14 business days. Shipping costs are non-refundable unless the product is defective.
4. Contact Information
If you have any questions regarding our return policy or wish to return a product, please contact us at:
• Email: [customerservice@yourwebsite.com]
• Phone: [012-3456789]
5. Changes to the Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time. Any changes will take effect immediately upon posting on our website.
Make sure to customize the contact information and any other specific details relevant to your business. Once you’ve set up your website, you can add this text to a dedicated page, and then link to it in your footer or at the checkout process.
